Home Wax Removal Kit
Due to the Covid 19 outbreak we are temporarily suspending Microsuction Ear Wax removal. We do however have Home Wax Removal Kits available for you to try in the comfort and saftey of your own homes. The Kit comes with full instructions and can be posted to you by Royal Mail.
For patients that may have compacted or stubborn wax and the kit may not be totally effective, we offer a discount on the Microsuction procedure once we are up and running again. This procedure we offer in the Worthing area only.
Returns and Refunds
We offer a 14-day return policy. You must notify us within 7 working days of receiving your Goods if there is fault or damage to your product(s). If returning items, the product(s) needs to reach us within 14 days from the date of dispatch printed on your dispatch note/invoice. Returns must be in original condition. Please include a covering letter with the product(s) stating the reason for your return. All refunds will be made via the same method of payment. Refunds will be processed the same day the return is authorised, but may take up to 28 working days to appear in your account. You will receive a prompt email to confirm your return request has been accepted.
Please note: Opened packages of domes, wax guards, tubes receivers or any other item which comes into contact with a hearing aid or a persons’ ear are non-refundable, due to the risk of contamination. This applies even if the item has not been used or is incompatible. Infection control is something that we take very seriously. Please ensure that you have the correct product before opening.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- The Site's design, names, text, images, graphics, logo are all owned by, or licensed to, Hearing Aid Expert. They may not be reproduced for any commercial or public purpose without the expressed consent of Hearing Aid Expert.
- The "Hearing Aid Expert" name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Hearing Aid Expert.
Postage & Packaging
Postage & Packaging costs are included in the quoted prices for all the products. We send all our products by Royal Mail First Class post. Orders are usually processed within 48 hours.